Client Communications: What Has The World Come To?

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A reporter called the other day to ask about whether client communications have changed, and what I thought about how lawyers should communicate with clients in this new age. She mentioned that in talking with some digitally savvy ?younger? lawyers, they preferred communicating by email and texting. In fact, one thirty something told her that he ?hates? voicemail, and so doesn?t communicate with clients or prospects in that manner. I was asked what I and clients would think about that.

My answer was really simple: ?I don?t know. Ask ?em.? It doesn?t matter what one person thinks or feels about the many possible ways to communicate in today?s world. It?s irrelevant. When communicating with clients or prospects, the only thing that matters is what they think.