SmartVan, presented by Service Max, is a blog for field service professionals. The website held a contest last year asking readers to write in about their favorite tool. The winner was a field manager named Chad Engle, who works for a duct-cleaning company called Mit-E-Ducts. His prize: A shiny new iPad. SmartVan caught up with him recently to see how he has used his iPad.
Engle also uses iPad’s camera to take “before and after” pictures and upload them to the Mit-E-Ducts Facebook page. He also uses the tablet to conduct estimates, scout customer problems and create maps of job locations, and then send all that info out to his techs.
“I think the company’s a lot more efficient,” Engle said. So efficient, in fact, that it inspired Engle’s uncle, who runs a heating and air conditioning company in Zionsville, to get in on the fun, too. After hearing Engle rave about his ‘Cool Tool’ prize, his uncle outfitted his five-person sales staff with iPads, ditching their old laptops.