Boston-based startup aims to improve the customer experience of the home services market

According to Dylan Martin at BostInno, a new startup called Dispatch has successfully raised a $12-million round of venture capital from an enviable list of investors that includes ServiceMaster, Liberty Mutual Strategic Ventures, Salesforce and Assurant.

What does Dispatch do?

The easiest way to describe Dispatch is this: the Boston startup has built a software platform that lets people book home services professionals for things like pest control and appliance repair, with the ease of use found in apps like Uber.

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Dispatch’s software helps home service providers offer features that people have come to expect with the proliferation of apps like Uber, OpenTable and Airbnb, such as the ability to schedule appointments, communicate with providers directly, receive job updates and make payments. The startup said its software now serves more than 50,000 homes a day.

Why does this matter? Dispatch’s CEO and founder Avi Goldberg says that, “by creating that operating system and infrastructure, we’re giving the toolkit to enterprises so they can compete for homeowners that want a modern customer experience.”

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