Checklists only work if you use them: A lesson from aviation for the construction industry

I've mentioned Atul Gawande's book, Checklist Manifesto: How to Get Things Right, before. Gawande is a successful surgeon that was looking at ways to reduce preventable injuries and death associated with the surgical processes. His search for a better way to do things led him to the world of aviation - a world in which … Continue reading Checklists only work if you use them: A lesson from aviation for the construction industry

Quality Intent vs. Quality Delivered, featuring Erik Peterson of @OacManagement

My friends at OAC Management Incorporated just produced an outstanding video. Erik Peterson, the founder and president of OAC, discusses "bridging the gap" between quality intent and quality delivered. Quality Intent The term quality intent refers to the expectations that stakeholders, designers, construction managers and craftsmen have in regards to a given construction project. We … Continue reading Quality Intent vs. Quality Delivered, featuring Erik Peterson of @OacManagement

CQAP = Certified Quality Assurance Practitioner

As I mentioned in an earlier post entitled, "When we build, let us think that we build forever," last month I participated in a unique training program. OAC Management Incorporated's founder and president, Erik Peterson, led a dozen of us through two days of intensive instruction in the methodology that he has developed to improve … Continue reading CQAP = Certified Quality Assurance Practitioner

This is what Quality Assurance Observation Certification means to Insurance Carriers

On Monday, I wrote a post entitled, "When we build, let us think that we build forever". In that post I introduced the QAO, or Quality Assurance Observation, methodology. The first project to be certified by OAC Management Incorporated under this methodology, was The Ritz-Carlton Residences in Vail, CO. Here is what the insurance carrier, … Continue reading This is what Quality Assurance Observation Certification means to Insurance Carriers